Legal information

Privacy policy

Last updated: 12 October 2026. This is a courtesy translation: only the French version is legally binding.

Bike & Visit attaches great importance to protecting your data. This policy explains what data we collect, why, how long we keep it and what your rights are, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés).

1. Data controller

Antoine CRISPATZU, sole trader (EI), “Bike & Visit”, 8 rue d'Avolsheim, 67200 Strasbourg. Contact: bikeandvisit@gmail.com – +33 7 68 35 73 83.

2. Data collected, purposes and retention periods

Purpose Data Legal basis Retention period
Purpose Managing your booking and the service
Data Last name, first name, e-mail, phone, date, time, language, number of passengers, pick-up hotel, reported allergies (Travelling Table)
Legal basis Performance of the contract; consent for allergies
Retention period Duration of the relationship, then 3 years; allergies deleted after the service
Purpose Collecting the deposit and the balance
Data Amount, date, transaction ID (your bank details are processed by SumUp, never by us)
Legal basis Performance of the contract
Retention period 10 years (accounting obligation)
Purpose Answering your questions
Data Name, e-mail, phone, message
Legal basis Legitimate interest
Retention period 3 years after the last contact
Purpose Selling and tracking gift vouchers
Data Buyer’s name and e-mail, voucher code
Legal basis Performance of the contract
Retention period 12 months’ validity, then 10 years for the invoice
Purpose Publishing your souvenir photo on our social networks
Data Your image
Legal basis Consent
Retention period Until you withdraw your consent
Purpose Measuring website traffic
Data Browsing data
Legal basis Consent (see Cookie policy)
Retention period 13 months maximum

Required fields on the form are marked with an asterisk. Without this information, we cannot process your booking.

3. Recipients

Your data is reserved for Bike & Visit. It is never sold. It is shared only with our technical service providers, for the purposes of the service:

Hostinger (website hosting);
SumUp (secure payment);
Google (Gmail e-mail, booking calendar and, if you accept it, Google Analytics audience measurement);
WhatsApp / Meta (if you choose to write to us through this channel);
the WordPress form and booking plugins used on the website.

If you book via Airbnb, GetYourGuide or Viator, these platforms send us the data needed for the service and remain responsible for their own processing.

4. Transfers outside the European Union

Some providers (Google, Meta) may process data in the United States. These transfers are covered by the EU–US Data Privacy Framework or by the European Commission’s standard contractual clauses.

5. Security

The website is secured by an SSL certificate (https). Access to your data is password-protected and restricted to Bike & Visit.

6. Your rights

You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to withdraw your consent at any time and to set instructions regarding your data after your death.

To exercise these rights, write to bikeandvisit@gmail.com. We reply within one month. If you believe your rights have not been respected, you may lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

7. Minors

This website is not intended for children under 15. Bookings are made by an adult.

8. Changes

We may update this policy; the date of the latest update is shown at the top of the page.

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